Contact Us
Enrollment, transfers, billing, and plan questions are handled by phone at 888 469 4219, mon–sat, 9am–7pm et. Written requests can be sent with the form below.
- Customer service888 469 4219Enrollment, transfers, plan changes
- Billing and payments888 469 4219, option 2Pay by phone, autopay, disputes
- Outages and gas leaksCall your local utilityOption 1 on our line connects you
- EmailEnergy@thefexus.comAnswered within one business day
- HoursMon–Sat, 9am–7pm ETIncluding holidays
Before you call or write
Having these details ready lets us complete most requests on the first contact.
- Account number
- Printed on your current utility or supplier bill.
- Service address
- The address where power or gas is delivered, including unit number.
- Meter or ESI number
- Shown on most bills; needed for transfers and some enrollments.
- A recent bill
- Lets us confirm your utility, rate class, and usage history.
Send a request
Use this form for enrollment, transfers, billing questions, or an equipment quote. Requests are answered by email within one business day.
Questions about contacting us
Requests submitted through the form are answered by email within one business day. Phone enrollment is completed on the call.