Services

Energy is a supply company. We set the price of the energy you use; your local utility continues to deliver it, maintain the lines, and respond to outages.

Solar array under a clear sky

Electricity supply

We purchase electricity on your behalf and bill a fixed energy charge per kilowatt-hour for the length of your term. Your utility's delivery charges appear on the same bill as separate line items, without markup.

Best for

Residential and business accounts served by a utility that allows customer choice of supplier.

What is included

  • Fixed energy charge for 12, 24, or 36 months
  • Single monthly bill including utility delivery charges
  • Online usage history by billing period
  • Autopay and paperless billing
See electricity plans

Natural gas supply

Natural gas supply is offered as a bundle with residential electricity. The per-therm rate is fixed for the same term as your electricity plan and quoted on your enrollment confirmation.

Best for

Homes with gas heating, water heating, or cooking that want gas and electricity priced together.

What is included

  • Fixed per-therm supply rate for the plan term
  • Both commodities on one statement
  • Gas delivery and emergency response remain with your utility
  • Budget alerts covering electricity and gas
See the electric and gas bundle

Renewable energy supply

Renewable plans match 100% of your metered usage with renewable energy certificates (RECs) retired on your behalf. Business accounts receive an annual retirement statement for reporting.

Best for

Businesses and households that want usage matched with renewable energy certificates.

What is included

  • 100% of usage matched with retired RECs
  • Annual REC retirement statement
  • Fixed energy charge for the plan term
  • Consolidated invoicing for multi-site accounts
See the renewable plan

Account tools

Included with every plan. Available online and by phone.

  • Online account

    View bills, payment history, and plan documents.

  • Autopay

    Pay from a bank account or card on the bill due date.

  • Paperless billing

    Statements by email with a PDF copy kept in your account.

  • Usage history

    Kilowatt-hours and therms by billing period, exportable as CSV.

  • Budget alerts

    Email or text when a bill is projected to exceed an amount you set.

  • Outage referral

    One call connects you to your utility's outage line with your account details.

Residential and business service

How the two customer classes differ in terms, fees, and support.

FeatureResidentialBusiness
Available terms12 or 24 months36 months
Natural gas bundleOptionalOn request
Renewable matchingAvailable on request100% included
Early termination feeNone on 12-month; $75 on 24-month$150 per account
InvoicingSingle statementConsolidated multi-site invoice
SupportPhone, Mon–SatPhone, Mon–Sat, plus named representative

Common questions about supply service

Your local utility. Outages, downed lines, and gas leaks are handled by the utility that delivers to your address. If you call us first, we will transfer you and provide your account details.

Questions about plans or your account?

Customer service is available by phone during business hours. Have your service address ready if you are enrolling or transferring service.

Start service
Phone
888 469 4219
Hours
Mon–Sat, 9am–7pm ET
Email
Energy@thefexus.com
Headquarters
1916 E 51ST Street 2FL, Brooklyn, NY 11234

Important Notice

Energy is an independent informational service provider. We do not sell or provide energy services. We provide guidance, help, and information only. All services are handled by respective providers.

Need Help With Energy Information?

Call now and speak with our team for clear and helpful guidance.

Call Now: 888 469 4219