Refund Policy

Billing, cancellation, deposit, and refund terms for energy service accounts.

Effective date: September 14, 2026

Summary

This summary is provided for convenience. The full text below controls.

  • Fixed-rate plans hold the energy charge for the stated term; the early termination fee, if any, is listed on the plan details page and your enrollment confirmation.
  • Monthly statements show supply charges and your utility's delivery charges separately, plus applicable taxes and regulatory fees.
  • Security deposits, where required, are applied to the final bill or refunded within 30 days of account closure.
  • Billing disputes must be raised within 60 days of the bill date and are answered in writing.

Overview

This policy applies to energy service accounts with Energy — including electricity, natural gas, and renewable energy plans. Specific terms on your enrollment confirmation or monthly bill control when they differ from this page.

Billing & payments

Monthly charges are based on your selected plan, actual usage where applicable, and any applicable taxes or regulatory fees. Fixed-rate plans bill the stated monthly amount; variable plans reflect market rates disclosed at enrollment. Late payments may incur fees as described on your bill.

Cancellation

Residential plans may be cancelled anytime with no lock-in contract, subject to any final billing cycle or switch coordination with your local utility. Business plans may include minimum terms stated at enrollment. To cancel, contact us at least 15 days before your desired stop date so we can coordinate the switch without service interruption.

Deposits

Some accounts may require a security deposit based on credit review or service history. Deposits earn interest where required by law and are applied to your final bill or refunded after satisfactory payment history, typically within 30 days of account closure.

Disputes

If you disagree with a charge, contact us within 60 days of the bill date with your account number and details. We will investigate usage data, rate application, and fees. Chargebacks may suspend account changes until the dispute is resolved.

Contact

Questions about billing or cancellation:

Address

1916 E 51ST Street 2FLBrooklyn, NY 11234

Important Notice

Energy is an independent informational service provider. We do not sell or provide energy services. We provide guidance, help, and information only. All services are handled by respective providers.

Need Help With Energy Information?

Call now and speak with our team for clear and helpful guidance.

Call Now: 888 469 4219