Why Choose Us
We compete on the clarity of the offer: a stated energy charge, a stated term, a stated fee schedule, and a phone line that is answered.
What we compete on
- 01
Pricing stated before you enroll
Every plan page lists the energy charge, monthly base charge, term length, and early termination fee. There are no introductory rates that reset after a few months.
- 02
Phone support during business hours
Customer service is staffed during business hours. Billing questions, plan changes, and transfers are handled on the call, not by ticket.
- 03
Account tools that show the bill math
Usage history, projected bills, and plan documents are available in your online account so you can check a statement against your plan terms.
- 04
Renewable supply you can document
Renewable plans match usage with renewable energy certificates that are retired on your behalf, with an annual statement for your records.
Our commitments to customers
These terms appear in every enrollment confirmation and in the Refund Policy.
- Fixed means fixed
- The energy charge on a fixed-rate plan does not change during the term.
- Plain-language bills
- Supply charges and utility delivery charges are shown separately, with the plan name and term on every statement.
- Rescission period
- You may cancel an enrollment within three business days of receiving your confirmation without any fee.
- Notice before changes
- You receive written notice at least 30 days before a fixed term ends, with the options available to you.
Your rights as a customer
How to dispute a bill, how to cancel, and where the governing documents are published.
Disputing a charge
Call customer service within 60 days of the bill date with your account number. We review the meter data, rate applied, and fees, and respond in writing.
Cancelling or switching away
Residential 12-month plans have no early termination fee. Other plans list the fee on the plan details page and on your enrollment confirmation.
Your documents
Plan details, the Refund Policy, and the Privacy Policy are published on this site and included with your enrollment confirmation.
Compare our terms against your current bill
Customer service is available by phone during business hours. Have your service address ready if you are enrolling or transferring service.
See plans- Phone
- 888 469 4219
- Hours
- Mon–Sat, 9am–7pm ET
- Energy@thefexus.com
- Headquarters
- 1916 E 51ST Street 2FL, Brooklyn, NY 11234