How It Works
Switching supplier does not change who delivers your power or how you report an outage. It changes who sets the energy charge on your bill.
Nothing changes at the meter
Your utility keeps delivering power; only the supply charge on your bill changes.
- 1
Choose a plan
Compare the energy charge, base charge, term, and early termination fee on the plans page. Residential and business plans are listed separately.
- 2
Enroll online or by phone
Provide the service address, the utility account number from your current bill, and a contact phone and email. Enrollment takes about five minutes.
- 3
We notify your utility
Your local utility schedules the supplier change for your next scheduled meter read. Your service is not interrupted and no one needs to visit the property.
- 4
Your first bill arrives
After the switch date, your statement shows Energy supply charges alongside your utility's delivery charges. Your plan name and term end date are printed on the bill.
What to have ready
All of this appears on a recent bill from your current supplier or utility.
- Service address
- Utility account number from a recent bill
- Meter or ESI number if it appears on the bill
- Preferred contact phone and email
What to expect, and when
Typical timing after you enroll. Exact dates depend on your utility's meter read schedule.
- Same day
- Enrollment confirmation sent by email with your plan documents.
- 3 business days
- Rescission period ends. You may cancel before then at no charge.
- Next meter read
- Supplier change takes effect, typically 1 to 7 business days after the rescission period.
- 30 to 45 days
- First Energy bill issued for the period beginning on the switch date.
Questions about switching
No. The change happens in your utility's billing system on your meter read date. Nothing changes at the property.
Enroll by phone or online
Customer service is available by phone during business hours. Have your service address ready if you are enrolling or transferring service.
Start enrollment- Phone
- 888 469 4219
- Hours
- Mon–Sat, 9am–7pm ET
- Energy@thefexus.com
- Headquarters
- 1916 E 51ST Street 2FL, Brooklyn, NY 11234